Refund Policy

Effective: 16 September 2026

Credits are final. Try Instant Fit does not operate a try-on issue-reporting, dispute, or refund-review process, and does not collect customer photographs or generated images for review.

Credits are non-refundable

All credit purchases, credit deductions, garment processing actions, and try-on generations are final, non-refundable, and non-restorable. Once a Garment Processing Credit or Customer Fitting Credit is consumed, it is not returned to the account.

Why we do not review results

Reviewing a disputed result would require us to collect and store the customer’s photograph and the generated try-on image. Our Privacy Policy guarantees that we do not retain either. We have chosen customer privacy over a refund-review process, so we do not evaluate, inspect, or adjudicate the visual output of processed garments.

Result quality depends on the source image

The visual accuracy of an AI-extracted garment depends on the quality of the image the Merchant uploads. Credits are not returned where a result is affected by:

• poor lighting, heavy shadows, glare, or dark environments;
• blurred, low-resolution, or heavily compressed source images;
• obscured garment details or an unsuitable camera angle;
• natural AI processing variation;
• an unsuitable customer photograph;
• change of mind, or customer device and connectivity problems.

Merchants should review the image quality requirements in our Terms of Service before uploading, since the credit is deducted at submission.

Top-up payments

Unused top-up balances may be considered individually where required by law or agreed in writing. Consumed credits and incurred third-party processing costs are non-refundable. Credits remaining on an account terminated after six months of inactivity are forfeited, as set out in our Terms of Service.

Garment sales

We do not sell garments. Product returns, exchanges, and custom-size orders are handled by the Merchant under its own policy and applicable consumer law. Try Instant Fit is not party to those transactions.

Mandatory consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under mandatory consumer law in your jurisdiction.

Contact

Questions about billing or credits: info@tryinstantfit.com. Please do not email photographs — we do not collect or store customer images.

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